DELIVERY CLERK

Lacks Valley Stores Ltd•Pharr, TX

27d

About The Position

Job Summary: As a Delivery Clerk you will be responsible for providing excellent customer service to customers who have purchased furniture and need it delivered to their homes. You will coordinate with the delivery team to ensure that deliveries are made on time and that customers are satisfied with the delivery process. The essential job functions include the following: Answer customer inquiries about furniture delivery via phone, email or in person. Schedule delivery appointments and ensure that all necessary information is collected from customers. Coordinate with the delivery team to ensure that all deliveries are made on time and that any issues are promptly addressed. Work with customers to resolve any delivery-related problems or concerns. Update customer accounts and delivery schedules in the company's computer systems. Maintain accurate records of all customer interactions and transactions. Provide feedback to management regarding customer concerns or areas for improvement. Assist with other tasks as needed to support the Furniture Delivery Department. Perform other duties assigned by management

Requirements

High school diploma or equivalent required
1-2 years of experience in customer service or related field
Strong communication skills, both verbal and written
Excellent organizational and time management skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Knowledge of basic computer programs and systems
Ability to work independently as well as part of a team
Willingness to work flexible hours, including weekends and holidays
Must be able to speak English fluently
Fluency in Spanish is highly required

Responsibilities

Answer customer inquiries about furniture delivery via phone, email or in person.
Schedule delivery appointments and ensure that all necessary information is collected from customers.
Coordinate with the delivery team to ensure that all deliveries are made on time and that any issues are promptly addressed.
Work with customers to resolve any delivery-related problems or concerns.
Update customer accounts and delivery schedules in the company's computer systems.
Maintain accurate records of all customer interactions and transactions.
Provide feedback to management regarding customer concerns or areas for improvement.
Assist with other tasks as needed to support the Furniture Delivery Department.
Perform other duties assigned by management

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