CLERK

MOUNTAIN VIEW CO-OP•Helena, MT

1d•Onsite

About The Position

The position is typically the first point of contact for Mountain View Co-op (MVC) customers. The Clerk must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The Clerk must embrace and exhibit MVC’s philosophy and culture of customer service. This is a part-time position.

Requirements

Knowledge and understanding of: Customer service
Knowledge and understanding of: Phone etiquette
Knowledge and understanding of: Organization
Knowledge and understanding of: Basic math
Knowledge and understanding of: MVC products and purposes
Knowledge and understanding of: Word processing and spreadsheet programs
Knowledge and understanding of: Safety rules, procedures, and practices
Ability to: Establish effective working relationships with management, co-workers, and the general public.
Ability to: Report to work on-time and as scheduled.
Ability to: Communicate effectively with others in both technical and non-technical terms.
Ability to: Operate a personal computer utilizing word processing, spreadsheet, and database applications appropriate to the assigned duties.
Ability to: Follow verbal and written instructions.
Ability to: Work varied shifts and days as required of the position.
High School diploma or GED
Ability to lift 50 pounds.
Ability to walk, stand, and reach for the duration of the shift.
Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers.
Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.
Manual dexterity that permits the employee to operate a personal computer, organize files, handle products, and operate equipment.

Nice To Haves

Prior customer service experience
Forklift Certification or ability to obtain is preferred

Responsibilities

Establish and maintain a positive customer service experience.
Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene.
Handle any customer complaints in a prompt and professional manner.
Provide feedback to Managers.
Ensure the location is properly stocked and faced.
Ensure that perishable products are rotated and refrigerated as required.
Maintain a clean and orderly store.
Be aware of all promotions and specials.
Inform customers of promotions and specials, and suggest related products for purchase.
Inform all customers of any safe product handling procedures.
Maintain accurate cash control.
Follow MVC’s credit policy.
Operate the Point of Sale (POS) system.
Ensure that if any Triple E/Epicor transaction have an error, enough information is provided so that the fuels balance.
Assist in any facility and equipment maintenance when applicable.
Practice and encourage workplace safety.
Handle and work in proximity to flammable materials, such as diesel fuel, unleaded gasoline, kerosene, and propane, as well as toxic chemicals, such as herbicides and other agricultural chemicals which affect public safety or public health.
Other duties as assigned.