Delivery Assurance Manager (Hybrid)

RTX•Windsor Locks, CT

4d•Hybrid

About The Position

Collins Aerospace is looking for a Customer Delivery Assurance Manager to play a critical role in ensuring the timely and reliable delivery of products to Pratt and Whitney. In this role, you will directly support production continuity and customer satisfaction. This position serves as a subject-matter expert in delivery assurance, responsible for proactively identifying and resolving material shortages, shipment discrepancies, and escalated delivery risks across the supply chain. Operating with minimal oversight, this role requires strong ownership, sound judgment, and the ability to thrive in a fast-paced, deadline-driven environment. You will take a hands-on, data-driven approach — partnering closely with internal teams, suppliers, logistics providers, and customers to drive corrective actions, improve processes, and ensure delivery commitments are met. This is a hybrid role (combination of onsite and remote work) based in Windsor Locks, CT. Weekly onsite presence is required.

Requirements

Typically requires a University degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
Working experience within delivery assurance, supply chain, logistics, or procurement operations.

Nice To Haves

Experience in aerospace, manufacturing, MRO, or a similarly regulated environment.
Experience working with ERP systems (e.g., SAP) to track orders, deliveries, and performance metrics.
Demonstrated ability to analyze data, identify trends, and translate insights into corrective actions.
Experience working directly with suppliers, logistics providers, and customers.
Working knowledge of project management principles and continuous improvement methodologies.
Experience resolving complex, cross-functional delivery or material issues with minimal oversight.
Communication skills with the ability to present clear, actionable delivery status and risk assessments to internal and external stakeholders.

Responsibilities

Support end-to-end delivery assurance for assigned parts and suppliers.
Monitor the transportation and delivery of products from suppliers through final receipt at the customer.
Track shipments, manage promise dates, and perform escalated expediting to ensure on-time delivery.
Work directly with logistics partners (e.g., FedEx) and Customs to clear shipments and resolve delays.
Investigate an resolve discrepancies related to shipped versus received parts.
Provide critical parts updates to both internal and external customers.
Perform delivery and inventory calculations to ensure continued production flow.
Identify and report parts that are at low stock or at risk of shortage.
Resolve material issues associated with the trouble rack at PW.
Participate in supplier calls and internal cross-functional meetings as required.
Work closely with PW Buyers to ensure purchase orders are placed on time.
Collaborate with PW Planners to align schedules and mitigate supply risks.
Support Engineering Change (EC) activities, including follow-ups and material impacts.
Manage moderately sized projects or processes related to delivery assurance or material flow.
Identify opportunities for improvements to processes, systems, or standards to enhance performance.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program