Delivery and Demand Manager

AXA SA•Hartford, CT

37d

About The Position

The Delivery & Demand Manager plays a vital role within the Delivery or Platform team, managing demands from multiple business areas on a regular basis. This role collaborates closely with Technical Delivery Managers, Project Managers, Business Analysts, Developers, Architects, Testers, Stakeholders, and the centralized Demand Team to ensure demands are accurately estimated, planned, and coordinated. The position requires delivering excellent service to internal customers and stakeholders while working within various methodologies (Agile, Waterfall, etc.). What you'll be doing What will your essential responsibilities include? Manage demand intake processes for the Delivery/Platform team, ensuring requests are properly documented, prioritized, and estimated and providing estimation input to Global Technology's centralized Demand process. Act as the primary liaison between technical teams and organizational stakeholders, managing expectations and communicating project status effectively. Collaborate with relevant teams to gather and validate estimates for applications and products, supporting accurate planning and resource allocation. A keen ability to execute and deliver results, including delivering technical projects on time and on budget through planning, execution, and delivery. Identify, assess, and mitigate risks to prevent delays or quality issues. Support resolution of delivery obstacles promptly. Assist in balancing workload and resource distribution across teams to optimize efficiency and meet commitments. Evaluate environmental changes and maintenance actions, assessing their impact on current and future delivery. Track deliverables, support contract negotiations, and ensure vendor activities align with project timelines and quality standards. Create reports, documentation, and presentations for training, knowledge sharing, and stakeholder updates. Maintain and monitor service levels, address variances proactively, and ensure adherence to internal procedures and audit requirements. Foster outstanding relationships with internal stakeholders and vendors to improve delivery processes and foster enduring partnerships. You will report to the Delivery Lead.

Requirements

Excellent verbal and written communication, collaboration, and presentation skills.
Proven stakeholder management experience, including managing expectations and providing regular updates.
Extensive experience in planning, executing, and delivering large-scale initiatives on time and within budget.
Robust understanding of Agile methodologies and adaptable to different project management approaches.
Experience in vendor management, including negotiations and outcome-based contracts.
Ability to manage multiple work streams simultaneously with high attention to detail.
Demonstrated ability to think quickly, prioritize effectively, and act with a sense of urgency.
Motivated, enthusiastic, and committed to delivering value.

Nice To Haves

Formal project management certification (e.g., PMP, PRINCE2).
Knowledge of DevSecOps practices.
Understanding of cloud application delivery and maintenance.
Familiarity with security concepts and governance strategies.
Experience working with third-party vendors and contractors.
Proficiency with MS Office Suite and project management tools.

Responsibilities

Manage demand intake processes for the Delivery/Platform team, ensuring requests are properly documented, prioritized, and estimated and providing estimation input to Global Technology's centralized Demand process.
Act as the primary liaison between technical teams and organizational stakeholders, managing expectations and communicating project status effectively.
Collaborate with relevant teams to gather and validate estimates for applications and products, supporting accurate planning and resource allocation.
A keen ability to execute and deliver results, including delivering technical projects on time and on budget through planning, execution, and delivery.
Identify, assess, and mitigate risks to prevent delays or quality issues.
Support resolution of delivery obstacles promptly.
Assist in balancing workload and resource distribution across teams to optimize efficiency and meet commitments.
Evaluate environmental changes and maintenance actions, assessing their impact on current and future delivery.
Track deliverables, support contract negotiations, and ensure vendor activities align with project timelines and quality standards.
Create reports, documentation, and presentations for training, knowledge sharing, and stakeholder updates.
Maintain and monitor service levels, address variances proactively, and ensure adherence to internal procedures and audit requirements.
Foster outstanding relationships with internal stakeholders and vendors to improve delivery processes and foster enduring partnerships.

Benefits

Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another - and our business - to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity.
AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security.
It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy.
In an ever-changing world, AXA XL protects what matters most for our clients and communities.
We know that sustainability is at the root of a more resilient future.
Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars: Valuing nature: How we impact nature affects how nature impacts us.
Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future.
We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant.
Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption.
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future.
Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business.
We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs.
These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.
We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.