Deli Manager - Palo Alto Store

Piazza's Fine Foods • Palo Alto, CA

3h • Onsite

About The Position

Piazza's Fine Foods, an upscale, family-owned, grocery store with locations in San Mateo and Palo Alto, is seeking an experienced Deli Manager.

This is an exciting long-term career opportunity for an individual who thrives in a busy environment with many different responsibilities and opportunities - this position will truly make a difference in our business and for our customers. We love our jobs, love our company and ensure that we always exceed our customer’s expectations. We are proud to provide our customers with only the best foods we can find at the most competitive prices we can create.

If you are an individual with a focus on Customer Service, one who enjoys providing
management support in the retail grocery environment, we invite you to apply. We are looking for an energetic, detail-oriented Food Industry professional, who enjoys working in a faced-paced, dynamic environment.

The Deli Manager will be responsible for modeling and promoting Piazza’s Fine Foods culture by consistently providing “best in class” service to our customers. The main responsibility of the Deli Manager is to oversee production, customer satisfaction and standards for the Deli Department. In addition, the Deli Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Piazza’s leadership team, the Deli Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Requirements

• Prior experience with food handling, preferably in a grocery setting, as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Strong knowledge of local and state health, sanitation and safety regulations
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong sense of urgency, time management, prioritization and multitasking skills
• Excellent problem-solving and conflict resolution skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time; lift to 50 lbs.

Responsibilities

• Serve customers in the Deli Department while modeling Piazza’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every customer for their business
• Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Create and maintain schedule, including schedule changes and time-off requests
• Communicate with Store Director/Assistant Store Director in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Achieve budgeted financial goals and ensure profitability through the tracking of sales, expenses and the execution of marketing plans, product promotions, product displays and cost control techniques
• Attend store-level management meetings
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• The Deli Manager may be assigned to perform other tasks in addition to those discussed above.

Benefits

• 20% discount on purchases throughout the store
• union benefits (medical, dental, and vision for all employees and their family members)
• paid vacation
• paid holidays + paid personal days
• paid sick leave
• retirement plan
• competitive wages
• pleasant friendly work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed