About The Position

The Deli Manager is a dynamic leader responsible for overseeing all aspects of deli operations, ensuring exceptional food quality, customer satisfaction, and profitability. This role requires a strong understanding of food services, restaurant management, and sales, coupled with excellent leadership, communication, and problem-solving abilities. The Deli Manager is expected to foster a positive work environment through effective coaching, training and development, and a commitment to maintaining the highest standards of cleanliness, sanitation, and food safety.

Requirements

  • High school diploma or equivalent.
  • 3-5 years of experience in restaurant management or food services, with a focus on deli operations.
  • Thorough knowledge of food safety and sanitation practices.
  • Working knowledge of inventory management and ordering procedures.
  • Demonstrated leadership and management skills, including the ability to coach and train employees.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds.
  • General knowledge of computer literacy, including point-of-sale (POS) systems.
  • Valid Driver's License.

Nice To Haves

  • Associate's or Bachelor's degree in Hospitality Management or a related field.
  • Experience with profit and loss (P&L) management.
  • Experience with marketing and promotional activities.
  • ServSafe certification.

Responsibilities

  • Oversee daily deli operations, including food preparation, service, and customer interactions.
  • Manage and motivate a team of deli staff, providing coaching and training to enhance performance.
  • Implement and maintain food safety and sanitation protocols, ensuring compliance with all regulations.
  • Manage inventory, including ordering, receiving, and stocking, to minimize waste and maximize profitability.
  • Develop and implement strategies to increase sales and improve customer service.
  • Monitor and analyze financial performance, including profit and loss (P&L) management, to achieve budgetary goals.
  • Create and manage employee schedules, ensuring adequate staffing levels to meet customer demand.
  • Maintain a clean and organized work environment, adhering to strict cleanliness standards.
  • Address and resolve customer complaints promptly and professionally, demonstrating excellent customer service.
  • Collaborate with the management team on marketing initiatives to promote deli offerings.

Benefits

  • Benefits

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

High school or GED

Number of Employees

101-250 employees

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