Deli Department Manager

WHOLE FOODS CO-OP•Duluth, MN

5d•Onsite

About The Position

Manage Deli Department through supervising selection, receipt, production, pricing, display and promotion of designated products and ensuring hiring, training and supervision of department staff to meet goals for sales, margin, inventory turns, local and regional purchases, labor expense, safety, sanitation and customer service in compliance with established practices and WFC policies, National Organic Program (NOP) and applicable insurance and regulatory agencies Essential Duties and Responsibilities Storewide Abide by all WFC policies and procedures as outlined in the Employee Handbook and Policy & Procedure Manual. Consistently and positively promote ownership and owner benefits. Follow and ensure compliance with all safety practices and policies. Customer Service Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFC’s customer service standards. Resolve customer concerns. Anticipate customer needs. Promptly respond to requests for service and assistance. Schedule and post electronically position hours to ensure availability of department support. Treat all customers and co-workers fairly, consistently and with respect. Engage in creating and maintaining a positive, ethical and productive department and workplace that contributes to achieving progress on WFC’s ENDS. Job Specific Supervise selection, receipt, production, pricing, display and promotion of designated products to achieve goals for sales, margin, inventory turns, local and regional purchases, and labor expense in compliance with WFC policies, department Organic Standards Handling Plan and established practices for safety, sanitation and customer service. Hire, train, evaluate, coach and supervise designated employees in compliance with established practices, policies and budget restrictions to support day-to-day operations and to achieve WFC goals. Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation, coaching and corrective actions in compliance with WFC policies and practices. Ensure cleanliness and maintenance of department shelving, refrigeration equipment, prep areas, storage areas, office areas and display areas in compliance with established practices; document, report and resolve any equipment maintenance or safety concerns; and incorporate equipment, sanitation and safety needs into budget requests or allocations. Participate in storewide management including, but not limited to, participating on the Operations and Management Teams and in cross-promotional planning meetings. Perform other tasks assigned by Store Manager.

Requirements

High school diploma or GED
Ability to follow through on systems and procedures
Analytical ability and proficiency in math
Computer proficiency, e.g., keyboard experience, email, Word, EXCEL, data base management
Outstanding customer service skills
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures and meet deadlines
Personal integrity to handle confidential information as applicable
Willingness to be open, to learn and to take on new responsibilities
Demonstrate objectivity, neutrality and calmness under pressure
Ability to work efficiently in a fast-paced environment
Ability to prioritize tasks
Regular, predictable attendance
Effective communication skills in English
Available to work evenings, weekends, holidays
Ability to occasionally lift and move up to 60 lbs. throughout shift
Ability to stand, walk, squat, bend, sit, balance and rotate body
Ability to ascend and descend stairs, ladders and step stools
Manual dexterity to handle product, packaging, writing implements, keyboards and handheld ordering devices
Ability to safely use sharp cutting instruments/tools
Ability to complete repetitive office tasks (sitting at a desk, reaching, bending, filing, using a computer keyboard and looking at a computer screen) for up to eight hours per day
Specific vision ability: close vision, distance vision, color vision, peripheral vision, depth perception and adjust focus
Ability to use feet and hands to operate machinery and equipment including, but not limited to, forklifts, pallet jacks, cardboard baler

Nice To Haves

Applicable degree/certification
Minimum three (3) years leadership experience in restaurant, retail and/or project management
Experience in commercial cooking/baking, preferably in deli/restaurant/natural foods
Experience in prepared foods production, purchasing, merchandising and pricing
Knowledge of organic and commercial growing practices and organic certification requirements
Experience supervising employees and/or project teams including, but not limited to, interviewing, training, coaching and evaluating
Experience in retail, grocery, natural foods and/or cooperative management

Responsibilities

Abide by all WFC policies and procedures as outlined in the Employee Handbook and Policy & Procedure Manual.
Consistently and positively promote ownership and owner benefits.
Follow and ensure compliance with all safety practices and policies.
Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFC’s customer service standards.
Resolve customer concerns.
Anticipate customer needs.
Promptly respond to requests for service and assistance.
Schedule and post electronically position hours to ensure availability of department support.
Treat all customers and co-workers fairly, consistently and with respect.
Engage in creating and maintaining a positive, ethical and productive department and workplace that contributes to achieving progress on WFC’s ENDS.
Supervise selection, receipt, production, pricing, display and promotion of designated products to achieve goals for sales, margin, inventory turns, local and regional purchases, and labor expense in compliance with WFC policies, department Organic Standards Handling Plan and established practices for safety, sanitation and customer service.
Hire, train, evaluate, coach and supervise designated employees in compliance with established practices, policies and budget restrictions to support day-to-day operations and to achieve WFC goals.
Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation, coaching and corrective actions in compliance with WFC policies and practices.
Ensure cleanliness and maintenance of department shelving, refrigeration equipment, prep areas, storage areas, office areas and display areas in compliance with established practices; document, report and resolve any equipment maintenance or safety concerns; and incorporate equipment, sanitation and safety needs into budget requests or allocations.
Participate in storewide management including, but not limited to, participating on the Operations and Management Teams and in cross-promotional planning meetings.
Perform other tasks assigned by Store Manager.