Delegated Vendor Program Manager

Jefferson Health Plans • Philadelphia, PA

4d

About The Position

The Delegated Vendor Program Manager will oversee and manage relationships with third-party vendors operating under delegated authority. This role is critical to ensuring vendors comply with contractual obligations, performance standards, regulatory requirements, and organizational expectations. The ideal candidate will have strong delegated vendor management experience and solid understanding of delegated arrangements and the ability to collaborate cross-functionally to drive vendor performance and accountability.

Requirements

• Bachelor’s Degree Business Administration or Bachelor’s Degree Healthcare Administration or Bachelor’s Degree Supply Chain
• 3 years Vendor management and Procurement and Strong knowledge of contract management and vendor relationship management.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and project management abilities.

Nice To Haves

• Master’s Degree Business Administration or Master’s Degree Healthcare Administration
• Master’s Degree Supply Chain
• Experience in Healthcare Industry
• Experience in a healthcare industry
• Familiarity with delegated credentialing, utilization management, or claims processing.
• Knowledge of NCQA, CMS, and other industry standards.
• Microsoft Excel Proficiency

Responsibilities

• Manage end-to-end lifecycle of delegated vendor partnerships, from onboarding through
• Serve as the primary point of contact for delegated vendors and internal stakeholders. Foster collaborative, transparent relationships to ensure alignment with organizational goals.
• Define, track, and report on key performance indicators (KPIs) and service level agreements (SLAs). Analyze vendor performance data and implement continuous improvement strategies.
• Escalate and resolve vendor-related performance issues effectively.
• Maintain accurate documentation for all delegated vendor activities, reviews, and decisions.
• Work closely with Compliance, Legal, Operations, and IT teams to align vendor performance with organizational priorities.
• Participate in internal and external audits related to delegated functions.
• Review, validate, and approve vendor invoices in accordance with contract terms and organizational policies. Ensure timely and accurate processing of payments and resolve discrepancies or disputes related to invoicing.
• Monitor vendor budgets, spending trends, and maintain financial compliance.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees