Deficiency Collector

TEKsystems•Lake Forest, CA

2d•$24 - $31•Hybrid

About The Position

SUMMARY: The deficiency collector position is responsible for planning a course of action to recover outstanding payments, negotiate payoff deadlines, settlements, and payment plans. This position will also be responsible for legal assessments based on account balance, risk, and overall collectability. Assessments will include recommending replevins, judgements, and wage garnishments in order to maximize potential recoveries on past due accounts. The role is also responsible for servicing and collecting on auto loan accounts that impact delinquency and documenting all collection activities utilizing loan servicing software

Requirements

Minimum 3 years collections experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and manage time effectively
Effective communication and negotiation skills
Exceptional problem solving and persuasive skills
High school diploma or equivalent

Nice To Haves

Experience with post-charge off deficiency accounts preferred

Responsibilities

Perform periodic review of eligible accounts that require deficiency letters
Prepare legal documents
Perform skip work to locate viable assets
Review Charge Off Deficiency campaign to determine next steps based on strategy
Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
Maintain satisfactory work efforts on multiple queues based on specified requirements
Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA)
Provide excellent customer service to customers
Meet or exceed defined department goals and metrics