Defense Travel System (DTS) Support Subject Matter Expert

Leader Communications Inc • Colorado Springs, CO

8h • Hybrid

About The Position

LCI is seeking a Defense Travel System (DTS) Customer Support Subject Matter Expert (SME) with deep expertise in enterprise travel policy and system architecture. The SME will manage service desk operations to analyze and resolve complex support requirements using industry best practices. This role provides technical oversight for customized web-based applications and SharePoint environments, leveraging a strong understanding of organizational business processes to deliver comprehensive Content Management and Business Process Analysis support.

Requirements

• Bachelor's Degree and at least 10+ years of travel support experience.
• Ability to work in a fast-paced environment, multitask, and communicate clearly and effectively verbally as well as in writing.
• Must possess an active Department of Defense (DoD) Secret Security Clearance
• Working knowledge/experience with DTS, Defense Joint Travel Regulations (JTR), Federal Travel Regulation (FTR) and Financial Management Regulations related to travel.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Solid MS Office Suite hands-on experience, including MS Outlook, Excel, Word, and PowerPoint.
• SharePoint repository and creating folders to store travel information.
• Ability to provide superior customer service in challenging circumstances.

Nice To Haves

• Travel Agent Certificate is preferred but not required.

Responsibilities

• Establish and maintain program management capabilities to oversee sensitive administrative and technical support operations.
• Provide the expertise necessary to manage, prioritize, and execute daily operational functions and workload requirements.
• Generate executive summaries and performance metrics to identify trends, resolve issues, and drive process improvements.
• Deliver remote and onsite Tier-II technical assistance for system users, resolving complex software, policy, and troubleshooting inquiries via phone or email.
• Act as a primary point of contact for guidance on specialized software usage, entitlements, and regulatory compliance.
• Perform detailed audits of financial authorizations and vouchers to ensure strict adherence to organizational regulations and federal policies.
• Oversee corporate travel card systems, managing account status and credit limits based on authorized requests and agency protocols.
• Monitor and reconcile periodic financial reports to identify anomalies, correct errors, and ensure data integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 11-50 employees