Defense and Government/Travel Consultant Team Leader onsite Ft Bragg NC

Carlson Wagonlit Travel (CWT) • Fort Bragg, CA

1d • Onsite

About The Position

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk. Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience. Be at the heart of our business As a Team Leader, you will provide outstanding leadership and coaching to travel professionals who are dedicated to excellent customer service to defense & government travelers before, during and after their official travels. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the Traveler Experience Defense & Government organization, you’ll be at the forefront of providing that exceptional experience. Sound exciting? Welcome to a culture of caring Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues. Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today. As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. Let’s grow together The defense & government travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

Requirements

• University degree or equivalent work experience
• 4+ years working in a customer service environment
• Advanced knowledge of GDS (Sabre or Amadeus)
• Genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Excellent verbal and written communication skills
• Strong teamworking skills
• Expert knowledge of customer service satisfaction requirements
• Willingness to learn and grow!
• US Citizenship
• Subject to a company and government background investigation including a criminal history and credit record review

Nice To Haves

• Travel industry experience/contact center experience preferred
• CWT accepts Military experience/certifications as substitute for some requirements.

Responsibilities

• Drive change and employee engagement through effective communications
• Use data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience
• Demonstrate your business acumen and leadership
• Coordinate and facilitate basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work

Benefits

• Hands-on paid training
• Competitive compensation — including shift differentials, referral bonuses and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on-site and home-based positions available
• Flexible working options: Full-time, part-time, nights and weekends
• Medical/dental/vision
• 401(k) match and Health Savings Account contributions
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level