Default Solutions Processing Specialist (Hybrid)

Regions Bank•Hattiesburg, MS

14d•Hybrid

About The Position

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Requirements

High School Diploma or GED
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills
At least 1 – 3 years of default mortgage services experience
Understanding of MS Office Suite with intermediate technical and computer skills. Specifically in Microsoft Excel.
Ability to navigate quickly within various computer systems
Exceptional analytical and problem solving skills with an ability to think quickly under pressure

Responsibilities

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Timely respond to borrower/attorney requests and/or messages.
Preparing and filing necessary documentation for the bankruptcy cases.
Monitoring accounts throughout the bankruptcy process