Default Production Specialist I

Truist•Charleston, WV

About The Position

The position is responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. It involves performing key workflow tasks that are time sensitive with various regulation and department policy requirements. The role also emphasizes providing excellent customer service to internal business partners and external clients, maintaining accurate documentation, understanding cross-trained functions for business continuity, and ensuring clear communication with leadership and external partners. The specialist is expected to meet or exceed established individual and departmental production and quality metrics in accordance with policies and regulatory requirements, and process daily workflow queues within established timelines and service level agreements.

Requirements

High school diploma or equivalent
Some financial services or customer related experience
Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
Strong verbal and written communication skills
Ability to work in an area governed by production standards and work under pressure to meet critical deadlines.
Effective problem identification and resolution skills.

Nice To Haves

General working knowledge of the various workflow phases of Consumer Default
Experience in financial service industry.

Responsibilities

Responsible for monetary or non-monetary transactions, processing, imaging documents / mail.
Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following a positive client experience model.
Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal).
Maintain an understanding of various cross-trained functions to support teammates and any work overflow for seamless execution and business continuity.
Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met.
Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements.

Benefits

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
paid holidays
defined benefit pension plan
restricted stock units
deferred compensation plan