Default Prevention Associate

loanDepot • Irvine, CA

11d

About The Position

Responsible for handling inbound and outbound calls in a customer-facing role. Provides quality customer service while working through payment collection efforts on loans up to 45 days past due. Reviews and resolves in-depth servicing issues, research, and escalations not limited to escrow, payment discrepancies and loss mitigation.

Requirements

• 2+ years of Mortgage Loan Servicing or Mortgage Collection experience required.
• Black Knight/MSP experience required.
• Exceptional verbal, written and interpersonal communication skills required.
• Knowledge of Loss Mitigation/Default Servicing preferred.

Nice To Haves

• Spanish speaking is a plus, but not required.

Responsibilities

• Responsible for fully understanding all GSE, HUD/VA/USDA guidelines for retention and disposition options to effectively communicate with customers and help resolve/prevent portfolio delinquency.
• Works directly with delinquent borrowers to resolve past due delinquency; negotiates reasonable payment arrangements and/or extended repayment plans and collects on past due loans.
• Discusses appropriate foreclosure alternatives by providing detailed requirements for package submissions and timeframe of the review process.
• Demonstrates full understanding of all stages of delinquency including collections, loss mitigation, bankruptcy, FCL, and REO.
• Performs other duties and projects as assigned.

Benefits

• Aggressive compensation package based on experience and work history.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees