Default Operations Support Specialist

KeyBank•Brooklyn, OH

2d•$19 - $25•Hybrid

About The Position

Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners. As you support various lines of business by handling essential administrative functions, you are a vital asset on the team. Location: Hybrid - in Brooklyn OH – 2 day in-office; 3 days WFH Hours: Monday - Friday 8:00am - 4:30pm ET

Requirements

High School Diploma or equivalent required; College degree preferred
Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
Minimum 1 year of experience in a high-volume processing, administrative, or operations role required
Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
Comfortable navigating multiple computer systems and applications
Excellent time management, prioritization, and organizational skills
Ability to work under pressure and meet deadlines
Proven ability to handle high transaction volumes accurately
Analytical, research, and problem resolution skills
Quick learner who is not afraid to ask questions
Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

Nice To Haves

College degree preferred

Responsibilities

Provides internal support to Default Management Ops teams
Enters data into multiple systems
Reviews documentation and sends out time-sensitive correspondence
Roles at this level are responsible for moderate operational and/or administrative work
Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for each task
Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
Accountable for regular reporting and analysis requests
Recommends and implements processes to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision
Other duties as assigned