Default Service Operations Specialist I

Huntington National Bank•Columbus, OH

11d•Hybrid

About The Position

Description Summary: Supports variety of activities/functions required in conjunction with the servicing of existing consumer loan products, primarily, on delinquent accounts. Activities in this role may include some direct communication with delinquent customers, but primary activity within daily job responsibilities are operational in nature. Position includes working directly with 3rd party vendors utilized to support various default servicing functions.

Requirements

High school diploma
1-3 years experience with foreclosure documents and the court/legal process of foreclosure

Nice To Haves

Knowledge of foreclosure documents and the court/legal process of foreclosure
Excellence in customer service; highly motivated, focused and goal oriented
Strong organizational skills with attention to detail, planning and follow-up
Ability to multi-task and meet deadlines
MS Office and internet proficiency
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Paralegal Certificate
Bachelor or Associate degree
2 years previous foreclosure experience
Prior default servicing experience
Proven experience in a decision making role

Responsibilities

Monitors the foreclosure of loans secured by real estate through designated law firms and vendors and updates Bank's systems timely and accurately
Receives recommendations for foreclosure and reviews to confirm equity position, risk of loss and opportunity for Loss Mitigation and/or foreclosure
Prepares and reviews foreclosure documents for accuracy
Review title reports for accuracy and work through title claims
Maintain accurate records for both internal and external audits
Orders/recommends appraisals or inspections of properties, evaluates equity position and prepares bidding instructions for foreclosure sales
Responsible for ensuring vacant properties are secured in a manner consistent with protecting Huntington's interest
Continual training and understanding of the collection, foreclosure, bankruptcy, loss mitigation and mortgage servicing processes
Ability to handle incoming phone calls from customers, law firms and internal departments
Compile foreclosure referral packages and send to foreclosure attorneys
Provide loan documentation and information to attorneys to complete foreclosures
Complete complaint and judgment reviews
Process payoff/reinstatement payments for loans in foreclosure
Answer customer calls for loans in foreclosure
Ensure foreclosure timelines are met.
Process foreclosure tasks daily
Review/process suspense funds for loans in foreclosure