Default Business Process Analyst- Remote

LoanCare

9h • Remote

About The Position

The Default Business Process Analyst leads end-to-end delivery of complex, cross-functional initiatives—from initial scoping and requirements definition through solution design, testing, deployment, and post-launch stabilization. This role translates business strategy into actionable execution plans with clear milestones, risk management, and measurable success criteria.

Requirements

• High School Diploma or equivalent.
• 4–7+ years in implementation, consulting, program/project management, or operations transformation (or equivalent experience).
• 4-7 years of default servicing experience with specific concentrations withing lossmitigation and foreclosure.
• Proven track record delivering complex, cross-functional initiatives with measurable results.
• Strong analytical and problem-solving skills; proficiency with requirements gathering, process mapping, and data-driven decision-making.
• Excellent communication and facilitation skills; adept at driving alignment and decisions among diverse stakeholders.
• Experience with common delivery frameworks (Agile/Iterative/Hybrid), change management practices, and UAT coordination.
• Proficiency with project/portfolio tools (e.g., Jira/Azure DevOps/Asana), documentation (Confluence/SharePoint), and data tools (Excel/Power BI).

Nice To Haves

• Bachelor’s degree preferred.
• Exposure to risk/control frameworks and regulatory environments.
• Vendor implementation and integration experience (APIs, data migration, testing strategies).

Responsibilities

• Own the implementation lifecycle (scoping, requirements, solution design, testing, deployment, and stabilization) for one or more concurrent initiatives.
• Translate strategy into an executable plan with clear milestones, dependencies, risks, and success metrics (KPIs/OKRs).
• Implement feedback loops and continuous improvement cycles post go-live; measure ROI and operational outcomes.
• Serve as the single-threaded owner for assigned implementations—escalate early, remove blockers, and drive to decision.
• Maintain rigorous scope control and change control; balance speed and risk with a pragmatic delivery approach.
• Facilitate cross-functional alignment among Business Owners, Operations, Product, Engineering, Risk/Compliance, Data, and Support.
• Translate business needs into clear, testable requirements and user stories; work with technical teams to validate feasibility and solution design.
• Build trusted relationships with stakeholder leaders; provide concise, executive-ready updates and recommendations.
• Lead change management (communication plans, training, SOP updates, role impact analysis, adoption tracking) to ensure sustained results.
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED