Default Associate, Mortgage Assistance Quality Control

Valon Mortgage

2d

About The Position

The Mortgage Assistance QC Specialist is responsible for reviewing the accuracy and compliance of loss mitigation applications, financial calculations, and workout documentation. This role serves as a critical check before documents are sent to borrowers (Pre-Execution) and after executed packages are returned (Post-Execution).

Requirements

• Experience: 3–5 years of experience in mortgage loss mitigation, underwriting, or quality control.
• Regulatory Knowledge: Deep understanding of mortgage regulations, including RESPA, TILA, ECOA, and HMDA.
• Deep understanding of Federal, State, Regulatory, and Investor Guidelines
• Technical Skills: Proficiency in mortgage servicing systems and Microsoft Office Suite, particularly Excel.
• Analytical Thinking: Ability to interpret complex financial documents and apply varying investor program requirements.
• Attention to Detail: Extreme precision in reviewing loan files to identify minor but critical errors.
• Organizational Skills: Capable of managing a high-volume pipeline and meeting strict regulatory deadlines in a fast-paced environment.
• Minimum education requirement: High school diploma or GED equivalent required

Responsibilities

• Audit & Compliance Review: Perform comprehensive quality control reviews on loss mitigation files on approvals and denials, to ensure adherence to CFPB, FHA, VA, USDA, FNMA, and FHLMC guidelines and internal policy/procedures. Assist with internal and external audits.
• Data Validation: Verify the accuracy of financial information, income calculations, expenses, debt-to-income (DTI) ratios, and loan terms compared to internal systems of record.
• Eligibility Validation: Confirm eligibility and validity of the workout offered against quality control checklists.
• Review and verify previous partial claims, modification terms, and timelines.
• Defect Tracking: Identify and document inconsistencies or non-compliance issues, escalating material defects to management as required.
• Documentation: Ensure complete and accurate documentation of the evaluation within the servicing system, and all supporting documentation is present.
• Reporting: Prepare monthly reports summarizing QC audit findings, identifying trending errors, and recommending process improvements.
• Stakeholder Communication: Collaborate with processors, underwriters, and external vendors to resolve identified errors and ensure timely corrective action.
• Continuous Improvement: Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.
• Actively participate in QC activities and projects designed to improve business performance.
• Stay current on changes in industry regulations and recommend updates to internal policies, procedures, and systems based on new/changed requirements.
• Task and Pipeline Management: Provide accurate and complete information to resolve issues and follow up on any outstanding commitments, keeping to SLAs.
• Ensure tasks assigned are completed within SLA.
• Perform other duties as assigned.

Benefits

• Compensation: competitive salary and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees