Deductions Manager

Bonduelle Group Americas•Philadelphia, PA

12d

About The Position

The Deductions Manager is leading the end‑to‑end deductions process and implementation in a highly automated, fast-paced multidivisional environment. This role oversees the timely and accurate resolution of customer deductions —inclusive of pricing variance, shortages, promotional claims, freight issues, and compliance charges —, building strong cross-functional relationships, drive reporting and analytics, support audits, and month end close. This is a strategic and hands-on leadership role responsible for implementing and improving the deductions process, minimizing disputes and supporting financial performance across the organization.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, or related field.
Minimum 5 years of progressive deductions management, trade spend processes, or EDI based billing experience in an automated, multidivisional environment, in a supervisory or managerial role.
Advanced Excel skills and strong data management capabilities.
Proactive problem-solving skills with the ability to prevent and diffuse issues.
Strong team management and leadership capabilities to prioritize and handle multiple tasks.
High level of interpersonal, written, verbal communication skills.
Maintain a high level of confidentiality and professional skepticism.
Strong negotiation skills and ability to manage complex customer accounts.
Strong proficiency with TPM programs and ERP systems (JD Edwards or similar).

Nice To Haves

Experience implementing TPM programs in produce, food manufacturing, and/or consumer packaged goods industry.
Prior experience in a sustainability-focused or B Corp-certified organization.
Demonstrated ability to thrive and work collaboratively across organizational levels within fast-paced and/or high-volume environments.
Track record of delivering results with a strong bias for action.

Responsibilities

Oversee the daily workflow of all trade and non‑trade deductions to ensure timely investigation and resolution.
Categorize and track all deductions (pricing, shortage, allowances, transportation, marketing programs, etc.) and Promotion activity validating them with the appropriate department(s).
Establish and review support documentation such as pricing contracts, bills of lading, proof of delivery, pallet tags, grower/packer information, and customer rate agreements to determine deduction validity.
Manage the recovery of invalid or unauthorized deductions through effective communication with customers.
Lead continuous improvement initiatives to enhance efficiency, accuracy, automation, and customer experience.
Establish weekly and monthly metrics (KPIs), including deduction aging reports, recovery rates, reduction plans, and backlog reduction.
Provide input for budget, forecasting and closing expectations based on volume, seasonality, customer programs, and promotional activity.
Present findings and recommendations to Finance leadership and senior management.
Create team SOPs to ensure consistency, accuracy, and efficiency in the deductions process.
Support internal and external audits, tax compliance reviews, and financial reporting requirements.
Maintain and update departmental policies, procedures, and run books.