Deductions Manager

External • Philadelphia, PA

11d

About The Position

The Deductions Manager is leading the end ‑ to ‑ end deductions process and implementation in a highly automated, fast-paced multidivisional environment. This role oversees the timely and accurate resolution of customer deductions —inclu sive of pricing variance , shortages, promotional claims, freight issues, and compliance charges — , build ing strong cross-functional relationships, drive reporting and analytics, support audits, and month end close . This is a strategic and hands - on leadership role responsible for implementing and improving the deductions process , minimizi ng disputes and supporting financial performance across the organization.

Requirements

• Bachelor’s degree in Business Administration , Accounting, Finance, or related field.
• Minimum 5 years of progressive deductions management, trade spend processes, or EDI based billing experience in an automated, multidivisional environment, in a supervisory or managerial role.
• Advanced Excel skills and strong data management capabilities.
• Proactive problem-solving skills with the ability to prevent and diffuse issues.
• Strong team management and leadership capabilities to prioritize and handle multiple tasks.
• High level of interpersonal, written, verbal communication skills.
• Maintain a high level of confidentiality and professional skepticism.
• Strong negotiation skills and ability to manage complex customer accounts.
• Strong proficiency with TPM programs and ERP systems (JD Edwards or similar).

Nice To Haves

• Experience i mplementing TPM programs in produce, food manufacturing, and/or consumer packaged goods industry.
• Prior experience in a sustainability-focused or B Corp-certified organization.
• Demonstrated ability to thrive and work collaboratively across organizational levels within fast-paced and/or high-volume environments.
• Track record of delivering results with a strong bias for action.

Responsibilities

• Oversee the daily workflow of all trade and non ‑ trade deductions to ensure timely investigation and resolution.
• Categorize and track all deductions (pricing, shortage, allowances , transportation , marketing programs, etc.) and Promotion activity validating them with the appropriate department ( s ) .
• Establish and r eview support documentation such as pricing contracts, bills of lading, proof of delivery, pallet tags, grower/packer information, and customer rate agreements to determine deduction validity.
• Manage the recovery of invalid or unauthorized deductions through effective communication with customers .
• Lead continuous improvement initiatives to enhance efficiency, accuracy, automation, and customer experience.
• Establish weekly and monthly metrics (KPIs), including deduction aging reports, recovery rates, reduction plans, and backlog reduction .
• Provide input for budget, forecasting and closing expectations based on volume, seasonality, customer programs, and promotional activity.
• Present findings and recommendations to Finance leadership and senior management.
• Create team SOPs to ensure consistency, accuracy, and efficiency in the deductions process.
• Support internal and external audits, tax compliance reviews, and financial reporting requirements.
• Maintain and update departmental policies, procedures, and run books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level