Deductions & Disputes Associate

Dairy Farmers of America•Mansfield, MA

About The Position

GENERAL PURPOSE Research customer payment deductions and/or disputes across all aspects of the business. Work with team members and as instructed with customers, brokers, and individuals outside of the team to resolve open deductions and disputes in an accurate and timely manner. Support the department by performing other tasks.

Requirements

High school diploma or equivalent
0 to 1 year of customer service, accounting, business administration, or related experience
Basic knowledge of accounts receivable concepts and practices
Knowledge of and skill with Microsoft Office Suite and company computer systems
Able to demonstrate exceptional customer service skills in a courteous, professional, and helpful manner
Able to communicate clearly and effectively, both verbally and in writing
Able to interact positively and work effectively with others (interpersonal skills)
Able to maintain confidentiality of information
Able to perform research and problem-solve common issues
Able to demonstrate attention to detail and accuracy
Must be able to read, write and speak English

Nice To Haves

Undergraduate degree preferred
Certification and/or License – may be required during course of employment

Responsibilities

Secure and organize deduction and/or dispute backup from customers via website, email, or by phone
Research and resolve all types of disputes, deductions and short pays (e.g., promotional chargebacks, damages, shortages, pricing) in accordance with established policy and authorization limits
Work with team members to ensure accurate adjustment codes are applied to resolved deductions
Research, summarize, and present facts in writing and/or verbally to team members to dispute and collect unauthorized deductions or disputes
Participate in reoccurring business reviews with the cross functional team to share information relating to the deduction management process
Conduct root cause analysis and work with the team and/or supervisor to reduce the flow of new deductions or disputes
Process credit card transactions
Remote deposit checks by mail and prepare ACH draws with our bank
Run select reports and prepare for use by all staff
Run the deduction reports and quantify and analyze results for excessive small dollar deductions, trends of deductions by customers in excess of normal deduction volume, and additional analysis guidelines as directed
As directed, review write-offs processed by automated cash application instructions to identify systemic issues (unearned cash discounts, write-offs under $25)
Maintain documentation in an orderly manner
Organize and file shipping documents as needed
Keep supervisor informed of activities that may require their attention
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required