Central Offices - Deduction Specialist

Bachoco Group•Fort Smith, AR

11d

About The Position

Bachoco Group is a leading multi-business and multiprotein producer, and one of the top ten largest globally, with over 40,000 employees. We offer a wide portfolio of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, which include farms, hatcheries, feed mills, and processing plants. Join us and be part of our success! Summary: Analyze and make the determination if a deduction is approved or denied, and to properly process through the accounting system. This position reports to the Customer Service Manager.

Requirements

High School Education or Equivalent
1 Year Experience in a Clerical Role
Ability to organize and prioritize work
Computer literate – basic to intermediate Excel and Microsoft Office software
Effective communication skills and ability to handle / resolve issues.
Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Good communication skills – oral and written
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Contact Management systems; Order processing systems; Spreadsheet software and Word Processing software.

Responsibilities

Request proper back up for short payments when customers do not provide detail
Determine if short payments were properly or improperly taken, this will require constant communication with sales team, customer service team, and customers
Contact customer if short payments were improperly taken and work to get re-payment from customer
Creates credit memos for approval by Sales if properly taken
Maintains documentation of communication with customers to update sales and accounting when needed
Responsible for timely resolution of deductions
Assist the Customer Service Team in the management of accrual monies and check requests when needed
Gather information from SOI to verify short payments are taken correctly against pounds sold
Update Sales Management and Accounts Receivable Department weekly on current status of open invoices with short payments
Manage and organize customer claims email on further processed back up
Other duties as required from management