Deduction Representative I

MARTINS FAMOUS PASTRY SHOPPE•Chambersburg, PA

5h•Onsite

About The Position

Come join our team as a Deduction Representative I! We started with pastries handmade by Lois and Lloyd Martin inside of a garage and we have boomed into a multi-facility company where our many products are produced by machines and shipped domestically and internationally. As an employer of choice we offer physical, emotional, financial and professional benefits including 401k, disability insurance and paid holidays. As a member of the Martin's Family, the Deduction Representative I's primary responsibility is to research and analyze customer deductions for product shortages, damages, pricing, promotion, advertising or other deductions taken by customers and collect past due invoices by working closely with internal and external customers to resolve routine discrepancies.

Requirements

High School Diploma or GED
Associate’s degree (A. A.) or equivalent from two-year College or technical school; or Three to twelve months related experience and/or training in a general accounting environment; or Equivalent combination of education and experience.
Ability to read and comprehend instructions, correspondence and memos.
Ability to write correspondence.
Ability to effectively present and communicate information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to identify and solve routine problems using variables in standardized situations.
Ability to multitask and navigate multiple systems.
Ability to type required.
Ability to operate 10-key calculator keypad required.
Ability to prioritize multiple tasks.
Self-motivated, ability to work independently.
Works well in team environment.
High attention to detail.
Organizational skills.

Nice To Haves

Knowledge of accounting software and Microsoft Excel software a plus.

Responsibilities

Collaborates with cash application, credit, sales and other internal partners to perform analysis on customer deductions, including but not limited to, audits, shortages, promotions, advertising allowances, etc.; resolves issues in a timely manner.
Reconciles and resolves customer audits.
Manages standard Oracle deductions such as samples, damages, fees, etc.; creates debit and credit memos using receivable and revenue codes as directed by Accounting Manager.
Communicates professionally with internal and external customers regarding routine deduction issues, including but not limited to, phone calls, letters, emails and/ or meetings to collect payment.
Maintains a productive relationship with sales personnel to resolve deductions discrepancies and past due invoices.
Consistently documents analysis and communication utilizing technology provided and best practices.
Researches and resolves aged invoices and unapplied payments.
Assesses the collectability of an account.
Escalates identified risk to AR Supervisor.
Works with Deduction team or AR Analyst to formulate recommendation for payment plans and write-offs.
Provides proper documentation to support write-offs or charge backs.
Provides timely and accurate reporting on aging.
Works with Cash Application team, AR Analyst and sales to facilitate timely promotion-end reconciliations for billback promotions.
Assists with related special projects.
Maintains electronic files in accordance with standard file naming convention.
Scans and files.