Dedicated Workplace Consultant/EAP Counselor (Hybrid)

UnitedHealth Group•Boulder, CO

11d•$29 - $52•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. The Dedicated Workplace Consultant/EAP Counselor is a professional position responsible for providing onsite and/or virtual services to either a dedicated customer or customers in our overall book of business. Responsibilities range from assessment and referral, individual consultations, management consultations, training, and critical incident response. A Dedicated Workplace Consultant/EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues. The Dedicated Workplace Consultant/EAP Counselor is a professional position responsible for providing dedicated services to either a specific customer or customers in our overall book of business. Responsibilities range from assessment and referral, individual and management consultations, training, and critical incident response. A Dedicated Workplace Consultant/EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

Requirements

Masters / Doctoral degree in a recognized behavioral health discipline
Current, unrestricted license at the independent practice level for the state of Oregon
Must reside in the state of Oregon
3+ years of experience conducting individual sessions as a fully licensed behavioral health clinician
Computer hardware and software proficiency required with proficiency with all MS Office applications
Proven solid written and verbal communication skills
Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities
Ability to adhere to one of the following work model: Hybrid - at least 3 days on site (must have a distraction-free space in home for home office with access to high-speed internet)

Nice To Haves

CEAP or CEAP qualified
Training in EAP, workplace, and organizational dynamics
EAP experience with emphasis on behavioral health, wellbeing, chemical dependency, and workplace issues
Experience conducting presentations and webinars
Understanding or experience in short term solution focused interventions
Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Responsibilities

Conduct solution focused on consultations: helping clients define goals, plan action and gain insight
Assess and refer to appropriate programs and services including but not limited to: Worklife, behavioral health, substance abuse/chemical dependency and community-based resources
Assist with referrals for members needing ongoing/additional services
Provide limited follow-up care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
Provide manager consultation services on a variety of work-related issues such as performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
Provide crisis intervention and management support in response to Critical Incidents/Disruptive Events
Conduct on-site or virtual training or educational support group services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follow state and federal licensing practices
Other projects assigned by manager