Dedicated Service Account Manager
About The Position
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week) Monday - Friday. Employees are required to work our normal business hours from 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. The Onsite Service Account Manager serves as a key liaison for members, customers, and providers by delivering expert guidance on UnitedHealthcare benefits, resolving claims and service inquiries, and supporting wellness initiatives at the worksite. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 4+ years of direct client facing customer service experience and/or account management experience
- Experience with Medical Insurance Terminology
- Experience with communicating complex problem-solving scenarios with a client and internal stakeholder
- Knowledge and understanding of claims processing
- Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents), Microsoft PowerPoint (basic presentations) and Microsoft Outlook (email and calendar)
- Must reside within a reasonable commuting distance of the designated office location
- Ability to travel up to 20%25 of the time within the city boundary of Melbourne
- Ability to work daily onsite Monday - Friday between the hours of 8:00 am to 5:00 pm EST at our office located at City Hall, 900 East Strawbridge Avenue, Melbourne, FL 32901
Nice To Haves
- ISET Claims Systems experience
- UNET Based Programs Experience CES, TOPS
- Experience in Claims Payments, Claims Adjustments, or Enrollments
Responsibilities
- Provide expertise and customer service support to members, customers and / or providers
- Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
- Identify and resolve operational problems using defined processes, expertise and judgment
- Investigate claim and / or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- Work as a member of the client’s Benefits Team
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
