Dedicated Onsite Technology Specialist

Flexible IT • Hauppauge, NY

2d • Onsite

About The Position

Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today. As a Technology Specialist , you will be dedicated full-time to one of our valued clients — a Long Island-based company. Rather than rotating between multiple accounts, you will become the familiar, reliable IT presence for this organization. You will get to know their environment, their people, and their day-to-day needs, while always having the full Flexible IT team behind you when you need it.

Requirements

• 1–3 years of experience in technical support or IT services
• Experience with Microsoft 365 and Azure environments
• Strong communication and interpersonal skills
• Good note-taking and documentation habits
• Ability to prioritize and manage multiple tasks without things falling through the cracks
• A professional, personable demeanor — someone users genuinely enjoy working with
• Comfortable working independently while knowing when to loop in the team
• Valid driver’s license required

Nice To Haves

• Experience working in or with an IT Managed Service Provider (preferred)
• Bachelor’s degree in a related field (preferred)

Responsibilities

• Serve as the dedicated on-site technology resource for a single client location
• Configure and support on-premises and cloud-based hardware and software
• Troubleshoot and resolve technical issues for end users across the organization
• Answer and address user inquiries, providing clear and helpful solutions
• Keep users and management informed about the status of open requests
• Document issues, resolutions, and recurring patterns accurately and consistently
• Identify opportunities to improve the client’s technology environment and communicate them back to the Flexible IT team
• Escalate complex issues appropriately and follow through until resolved

Benefits

• Health insurance
• Paid time off
• Retirement savings plan
• Certification reimbursement for relevant industry certifications
• Flexible IT offers competitive compensation, outstanding benefits, and a culture built on autonomy, trust, and professional growth — and as a Flexible IT employee, that support travels with you wherever you’re placed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees