Senior Technology Consultant (Onsite)

Hewlett Packard Enterprise • Sterling, VA

1d • Onsite

About The Position

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management. This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site split between Manassas and Sterling (M-F 8-5, but will be expected to work outside of typical hours as needed and on-call, Sterling 90% and Manassas 5-10%). Must be able and willing to commute to these locations

Requirements

• U.S. Citizenship (federal requirement)
• 3+ years of Linux experience with strong hardware troubleshooting skills
• 3+ years of experience collaborating on projects and working with a team in a technical or service environment
• Comfortable participating in on-call and standby rotations

Nice To Haves

• Self-starter who takes initiative and demonstrates ownership
• Collaborative and team-oriented with mentoring ability
• Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
• Ability to analyze complex problems and resolve independently or through team collaboration

Responsibilities

• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations.
• Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.
• Report site issues/concerns to management/site lead and act as the back-up escalation point for operational and customer matters.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees