Dedicated Fleet Manager

Wheels, Inc.•Schaumburg, IL

13h•$70,400 - $98,600•Hybrid

About The Position

JOB OVERVIEW At Wheels, we’re redefining what mobility means for our clients delivering experiences they love and moving their businesses forward through strategic, data-driven solutions. As a Dedicated Fleet Manager, you’ll be at the center of that promise, providing hands-on, consultative guidance that helps clients optimize performance, reduce costs, and elevate the impact of their fleet programs. This highly engaged role requires more than operational oversight it calls for proactive leadership, strategic thinking, and a strong commitment to building trust. You’ll partner closely with clients to identify opportunities for cost containment, improve driver compliance, and streamline processes, all while upholding Wheels’ rules of engagement and service standards. Through thoughtful analysis and consistent reporting, you’ll help clients understand the business impact of key decisions and secure alignment on opportunities for long-term value. Success in this role depends on your ability to combine analytical insight with relationship depth translating data into actionable strategies and guiding clients through a fast-paced, dynamic environment. From managing performance metrics to facilitating meaningful conversations, your ability to plan ahead, act with ownership, and deliver results will drive client success and reinforce our shared commitment to excellence.

Requirements

Bachelor degree or equivalent work experience preferred.
Minimum of 5 years of Fleet Management experience.
Strong analytical skills, proficient in verbal and written communication.
Strong proficiency in Microsoft Office Suite required to manage client action items, milestones and analysis of costs.
Salesforce experience preferred.

Nice To Haves

Certified Automotive Fleet Manager (CAFM) certification desired.
Project management proficiency preferred.
Tableau desired.

Responsibilities

Analyze reporting to clients based on Statement of Work which will lead to policy adherence and ultimately cost containment.
Manage “outliers” of the maintenance and fuel programs and communicate as necessary to senior management and drivers, including cost savings achieved.
Present with Fleet Consulting Executive (FCE) the Business Review to clients, including service goals, costs, cost reduction achieved, daily maintenance, including Statement of Work opportunities, and overall relationship management.
Identify and present new opportunities or additional products to clients.
Participate in new client activation for all clients assigned to portfolio.
Be proficient in and use extensively all systems including, but not limited to Salesforce, Fleetview, and P2P.
Manage assigned cases in Salesforce within established estimated completion dates (ECDs).
Communicate status updates and final resolutions to clients.
Create or review/enhance and recommend fleet policy changes to improve administrative time and cost savings to represented clients.
Support the Fleet Consulting Executive in preparation for client QBR’s and SLA/KPI discussions.
Manage maintenance and accident repair approval in adherence to DFM client parameters, including decisions on repairs and rental vehicle approval.
Manage client inventory including driver assignments, moves and storage making decisions on behalf of client to provide best utilization of fleet vehicles at the lowest cost to client.
Manage vehicle depreciation structure to tie with vehicle usage and provide optimal vehicle replacement recommendations based on fleet policy.
Actively participate in corporate projects, i.e., Quality Improvement Process or Lean Process.
Provide analytical and exception reporting, as needed, focusing on life cycle cost analysis – acquisition, maintenance, fuel and vehicle remarketing drawing conclusions and making recommendations from findings.
Ensure data integrity for all billing and reports provided to clients.
Understand yearly goals for assigned clients and create and execute on an actionable plan to support the client in obtaining those goals as related to fleet management.
Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.
Demonstrate aptitude to relate fleet performance to future outcomes and be able to communicate your findings of the analysis of fleet performance to your client.
Actively contribute to client meetings and discussions.
Other duties and responsibilities as assigned.
Maintain confidentiality of received information.