Dedicated Customer Service Manager

Central Transport

118d

About The Position

Manager of the Central Transport Dedicated Accounts Support Team and the Dedicated Appointments Team. Work with Central Transport's Dedicated Account Teams to help facilitate account retention and growth while fostering a positive and efficient work environment. This team supports some of our top key accounts and has a direct impact on our customer relationships and business levels in both existing accounts and new accounts. This position will also work cross-functionally to continuously improve scorecard metrics within Dedicated Accounts.

Requirements

• Strong interpersonal skills.
• Positive team management skills.
• Process development and implementation skills.
• Ability to multi-task in a fast-paced environment.
• Good working knowledge of Central Transport's departments and tools.

Responsibilities

• Facilitate account retention and growth.
• Foster a positive and efficient work environment.
• Support top key accounts and impact customer relationships.
• Work cross-functionally to improve scorecard metrics.
• Evaluate processes, efficiencies, and best practices.
• Develop and implement change where necessary.
• Measure success and identify areas for improvement.

What This Job Offers

• Career Level: Manager
• Number of Employees: 1-10 employees