Dedicated Customer Care Representative (49389)

JUNIPER LANDSCAPING•Kissimmee, FL

13d

About The Position

Juniper is Growing! We are seeking a Dedicated Customer Care Representative for our community office. This position is part of our Customer Care team providing top-notch service to our customers by answering questions, solving problems, providing education, and maintaining the company’s reputation. Juniper is a full-service landscape design, build, and management company servicing the Southeast. We are recognized as an award-winning leader in our industry with over 20 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry. We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!

Requirements

High school diploma or equivalent
2+ years of experience in a customer service-related role
Basic landscaping industry knowledge
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills, including MS Office, and excellent phone disposition
Willingness to work independently or as part of a team

Nice To Haves

Bilingual in English and Spanish is a plus

Responsibilities

Review, assign, and reply to all customer service requests, and maintain the service request system
Field incoming phone calls and emails, and respond to customers using various forms of communication
Ensure Homeowner satisfaction by providing excellent customer service and information to resolve any issues
Communicate and meet with HOA Management and maintain a strong customer service relationship
Participate in weekly meetings with Juniper Account Managers and Customer Service Director
Assist with creating proposals
Maintain HOA proposal spreadsheet with updated information, as requested
Follow up on payments that are past due
Maintain inspection spreadsheet for HOA management
Schedule appointments with owners and Account/Irrigation Managers
Maintain a shared calendar of HOA replacement/enhancement schedules, as requested
Perform other relevant duties as assigned.