Dedicated Client Service Partner - Cigna Healthcare - Remote

Cigna Healthcare

1d • Remote

About The Position

Ready for a role where client partnership and premium service take center stage? As a Dedicated Client Service Partner, you’ll be a trusted resource to the Cigna Account Management team—building strong client relationships, delivering insights, and driving effective program execution What You’ll do: Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions. Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers Navigate multiple Cigna systems including self‑service, claim, and tracking platforms Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Requirements

• High School Diploma or GED required, advanced degree preferred
• Professional level insurance industry experience, required
• 2+ years of success delivering customer and producer communications, with the ability to understand needs quickly and pivot between customer interactions and client updates, required
• 3+ years of experience with Cigna benefits, products, and services, preferred
• Such as: MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, ART, Salesforce, CMS, OneView, and/or Proclaim/VIPR, highly preferred
• Proven ability to influence key decision-makers through strong negotiation, ambiguity navigation, and conflict‑management skills, preferred
• Experience navigating Cigna’s matrix partners to triage customer issues (e.g., Dental, DME, Eligibility, Appeals, HSAB, Incentives), preferred
• Strong analytical skills with the ability to set targets, manage priorities, and deliver creative solutions, preferred
• External applicants must have prior experience at The Cigna Group
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates
• Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions.
• Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation
• Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers
• Navigate multiple Cigna systems including self‑service, claim, and tracking platforms
• Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED