Account Installation Associate Analyst - Cigna Healthcare - Remote

The Cigna Group

2d • $23 - $35 • Remote

About The Position

Step into a pivotal role at the heart of Client Operations! As an O500 Source Document Analyst, (Account Installation Associate Analyst), you’ll be a go‑to specialist for a book of business in the account installation process. You’ll dive into essential source materials, uncover critical details, and ensure every document aligns with client intent. Your expertise helps set the foundation for a smooth, accurate, and high‑quality installation experience.

Requirements

• High School Diploma or GED required
• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred
• 2+ years of experience working with matrix partner relationships and effectively resolving issues, required
• 2+ years of experience with multiple software and system-based applications, including database and spreadsheets, preferred
• Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word), required
• Project management experience, preferred
• Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions, required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred
• 2+ years of experience with multiple software and system-based applications, including database and spreadsheets, preferred
• Project management experience, preferred

Responsibilities

• Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista
• Review non-routine / complex issues that could cause downstream impact to client’s delivery of benefit summaries and system discrepancies to the Implementation team
• Provide discrepancy reports calling out issues that could delay client implementation of healthcare services to their employees
• Understand benefit stands across the Cigna benefit platforms for dental, vision, and medical benefit summaries and SBCs
• Ensure source documents are maintained in the document storage process
• Run comparison analyst of source documents using Cigna’s Quick Tool process
• Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process
• Attend biweekly team meetings and training huddles to assist with the implementation and preparation for client interface sessions
• Provide support with end-to-end audits to review disjoints in source documents
• Produce work fallout reports and coordinate with Benefit Summary Analyst and Quality Reviews on maintenance activity/updates as needed

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED