Dedicated Account Manager

MRC Global • Charlotte, NC

94d

About The Position

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. The job purpose is to provide oversight of the material activity into and out of the customer depot ensuring inventory integrity of these MRC Global assets and the availability of these materials to customer representatives. The role involves identifying opportunities to streamline processes while ensuring that team members are using established processes. Collaboration with other depot specialists and the customer Material Depot Coordinator is essential to develop best practices across locations.

Requirements

• Two-year college Degree in related field; or equivalent combination of education and work experience.
• Thorough knowledge of material to be used in sales transactions.
• Thorough knowledge of downstream and midstream material offered by MRC Global; general knowledge of pricing for PVF materials.
• Ability to learn MRC Global business processes and MRC Global specific software.
• Customer service focus; strong reasoning, math, and analytical skills.
• Excellent verbal and written communication, organizational, and time management skills.
• Ability to establish a strong working relationship with customers, field, and corporate employees.
• Strong problem-solving skills in giving prompt attention to customer concerns and/or inquiries.
• Valid Driver’s License with the ability to meet the MRC Global vehicle policy.

Nice To Haves

• Ability to read and speak the English language proficiently.
• Ability to understand and comply with MRC Global guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Responsibilities

• Travel to customer Material Depot locations for inventory monitoring and to verify compliance with policies and procedures.
• Regularly perform assessments of depot layout, personnel, inventory counts, and various procedures at customer Material Depot locations.
• Recommend changes and improvements concerning the layout of the depot and procedures.
• Utilize reports and direct communication to ensure timely and accurate flow of material into and out of the material depots.
• Review reports regularly to ensure performance of operation and MRC Global’s services to achieve requirements.
• Identify and communicate customer service issues providing feedback to Branch Manager and/or Outside Sales Representative and Driver.
• Identify opportunities to streamline or improve business processes.
• Provide training and professional development opportunities for team members.
• Work closely with other departments including SCM, BD, Inventory Accounting, Traffic, Inventory Logistics, and branch operations.
• Ensure accuracy/validity of open customer orders and purchase orders for respective depots.
• Oversee inventory reconciliations for depot inventory materials.
• Provide support to Warehouse Operations team during physical inventories of depot locations, as necessary.

Benefits

• Tuition assistance and career development to support professional growth.
• Employee Assistance Program available to all employees and household family members.
• Comprehensive benefits and incentives.
• Focus on environmental and social responsibility.
• Support for customers in the transition to green energy and decarbonization.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees