Decisioning Manager, Strategic Sales

Experian

10h • Remote

About The Position

The Decisioning Manager is a client-facing role responsible for ensuring the delivery, performance, and ongoing value of Experian's decisioning and software platforms for strategic clients. You will partner with account teams, solution engineers, product, and delivery teams to manage platform performance, client satisfaction, and expansion opportunities. You will be the primary point of contact for decisioning-related initiatives, governance, escalations, and roadmap alignment. You will play a critical part in strengthening long-term client partnerships and positioning Experian as a trusted advisor. You will report to the VP, Strategic Sales.

Requirements

• 7+ years experience managing enterprise decisioning, analytics, or software solutions in a client-facing role
• Experience with decisioning platforms, data-driven models, fraud, and analytics solutions
• Experience managing client environments and cross-functional teams
• Experience leading client escalations, governance, and service management activities
• Experience protecting core revenue and supporting solution expansion
• Balance strategic planning with hands-on execution
• Experience with learning, influence, and leadership development

Responsibilities

• Be the primary decisioning and software point of contact for assigned strategic clients
• Lead regular (monthly) client technical and decisioning reviews focused on platform performance, Service level agreements, roadmap alignment, and business outcomes
• Build trusted relationships across multiple levels of the client organization
• Be the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolution
• Protect and expand core decisioning platforms by ensuring value realization and client satisfaction
• Oversee decisioning platform implementations and post-production support to ensure delivery of client commitments
• Ensure client requirements are clearly defined and followed by solution engineering, delivery, and product teams
• Operate as a liaison between clients, Solution Engineers, Delivery teams, Product, and EGOC to translate client needs into actionable outcomes
• Monitor platform performance and communicate potential service disruptions
• Manage client communications, root cause analyses, and periodic Service level agreement reviews
• Facilitate completion of client technical questionnaires related to decisioning software
• Lead model governance activities, including attributes documentation, updates, and approvals
• Facilitate software audits and continuity of business planning
• Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunities
• Contribute to forecasting based on client activity, roadmap, and demand
• Support accurate billing of services as a second line of defense in partnership with the account team
• Client point of contact for technology transformation initiatives related to decisioning platforms
• Develop and maintain client communication plans post-delivery
• Facilitate client training for Decisioning and Fraud solutions
• Communicate complex decisioning concepts to both technical and non-technical stakeholders
• Represent the voice of the customer internally to influence product and solution enhancements

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed