Decision Center Specialist

GOAT Group•Easton, PA

3h•Onsite

About The Position

The Decision Center Specialist on our Decision Center team is an expert in resolving exceptions across a variety of fulfillment functions in our dynamic and busy warehouse environment. Relying on our Company’s process standards and expectations, you will be a diligent and thoughtful problem solver who is the internal champion for our customers. Decision Center Specialists will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. Additionally, our Decision Center Specialist is capable of conducting root-cause analysis on defective orders in the warehouse and communicating these insights to Operations Leadership for training opportunities. In this role, you will: Verify transaction details, including SKU, size, condition and packaging Have a sound knowledge of our technical process map for all fulfillment, inventory control, and verification processes. Making a connection between physical tasks and actions triggered on the backend Identify the root cause of defects that can occur in our operational process flow, whether its a user error, process flaw, or systemic bug Inspect and troubleshoot exception orders that arise during the fulfillment process Manage returns and cancellations in accordance with company standards and policies Recommend training improvements to managers to enhance process accuracy Ensure the timely completion of all related tasks Own a high level of audits to ensure process accuracy and data integrity, with a focus on customer success Participate in regular team meetings to inform updates on exception activity and training opportunities Be a final decision maker on exception orders

Requirements

1+ years of experience in dealing directly with specialized fulfillment problem solving, order management, or customer service in a warehouse environment
Excellent communication skills, both written and verbal.
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience working with a WMS for reporting, order investigation, and troubleshooting
Technically proficient in Google Suite, Slack

Nice To Haves

Bachelors Degree preferred but not required

Responsibilities

Verify transaction details, including SKU, size, condition and packaging
Have a sound knowledge of our technical process map for all fulfillment, inventory control, and verification processes. Making a connection between physical tasks and actions triggered on the backend
Identify the root cause of defects that can occur in our operational process flow, whether its a user error, process flaw, or systemic bug
Inspect and troubleshoot exception orders that arise during the fulfillment process
Manage returns and cancellations in accordance with company standards and policies
Recommend training improvements to managers to enhance process accuracy
Ensure the timely completion of all related tasks
Own a high level of audits to ensure process accuracy and data integrity, with a focus on customer success
Participate in regular team meetings to inform updates on exception activity and training opportunities
Be a final decision maker on exception orders