Debt Resolution Advisor

Achieva Credit Union•Dunedin, FL

1d•Hybrid

About The Position

At Achieva Credit Union, we're more than just a financial institution. We're a trusted partner dedicated to empowering our members to achieve financial well-being and live more fulfilled lives! The Debt Resolution Advisor works under general supervision and in accordance with established policies and procedure. This role performs a broad variety of support functions within the Loss Prevention Department. The position maintains delinquent accounts at acceptable levels while keeping positive member relations. The Debt Resolution Advisor reviews and researches delinquent loans and pursues direct telephone contact with members. This position ensures compliance with legal requirements, lending regulations and internal policies and procedures pertaining to the job. Prepares monthly reports required by management and maintains a working knowledge of all services and operations of the credit union. Must participate in training annually or as required for BSA and the Privacy Act.

Requirements

High school diploma, GED or equivalent.
3-5 years’ consumer loans collections.
3-5 years’ computer and collection systems.
1-2 years’ lending and mortgage documentation.
Excellent communication skills – written, oral, and presentation to all levels of the organization.
Strong analytical and problem-solving skills.
Ability to make independent judgements and decisions.
Ability to maintain a high level of confidentiality in all matters, at all times.
Must be a team player with the willingness to assist others.
Willingness to take the initiative to get things done.
Good organization skills.
Experience with Microsoft Office Suite.

Responsibilities

Delinquency Management Oversee professional and efficient operation of the credit union’s collection program.
Make delinquency calls to members.
Originate and document payment arrangements.
Maintain records of delinquent accounts, generate delinquent letters.
Perform skip tracing by locating members with past due accounts.
Monitor automatic letters generated by the system.
Assist other advisors in resolving delinquent accounts.
Coordinate with the Liquidation Specialist the ordering of repossession.
Comply with all appropriate organization policies, procedures and state and federal regulations.
Member & Staff Support Communicate professionally and efficiently with all departments to promote teamwork and high-quality member service.
Answer incoming calls from members and staff regarding delinquent accounts.
Answer questions regarding payment posting errors.
Assist members with negative balance accounts.
Process Quick Pay payments and ACH origination payments.
Research and respond to LP/Debt Resolution credit bureau issues.
Reporting & Documentation Generate monthly reports as requested by management.
Scan correspondence received regarding delinquent accounts.
Organizational Engagement Represent the credit union with professionalism and courtesy in all interactions.
Uphold the highest ethical standards in all interactions and responsibilities.
Represent and uphold the Achieva Brand Frame.
Support leadership initiatives that position the credit union as a top employer.
Participate in annual training or as required by BSA and the Privacy Act.
Perform other essential functions as needed or assigned.