Call Center- Debt Collector Agent ( In-Office position)
About The Position
Wouldn’t it be great to build your career at a growing company recognized 6 years in a row from 2019 to 2025 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities. PAID TRAINING + EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES‼ At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection / Collections Representative with experience in account receivables, sales, customer service, or debt collection. We offer industry-leading bonus structures and benefits!
Requirements
- Excellent written and verbal communication skills.
- Ability to prioritize and multitask.
- Basic math and computer literacy skills.
- Professionalism and the ability to build rapport with consumers.
- Foster teamwork and cooperation.
- Successfully pass a background check.
- Reliably commute or planning to relocate before starting work (Required)
- Are you willing to undergo a background check, in accordance with local law and regulations?
- 3rd party collection: 1 year (Required)
Nice To Haves
- previous experience in debt collection, outbound call center, telemarketing, or other related fields.
- High school or equivalent (Preferred)
Responsibilities
- Handle inbound and outbound calls for past-due accounts.
- Keeping track of all accounts in your route
- Negotiate outstanding debts.
- Planning a course of action to recover outstanding payments.
- Handle questions and complaints.
- Adhere to all local, state, and federal laws governing the debt collection industry.
Benefits
- Medical Insurance (UnitedHealthcare)
- Dental Coverage (Guardian)
- Vision Plan (Davis Vision)
- 401K Retirement Plans (John Hancock - Credit Control matches 50% of the first 4%)
- Voluntary Life Short Term/Long Term Disability Coverage
- Paid Vacation, Personal, Bereavement, and Holidays
- Referral program
- Medical/Dental/Vision
- Life Insurance
- Paid Time Off
- Paid Vacation Time
- Paid Holidays
- Paid Bereavement
- Paid Training
- 401k with company match
- Annual Retention Bonus
- Professional Development Grant Program
- Employee Assistance Program
- Ongoing Contests & Prizes
- Annual Company Events
- Company Referral Program
- ADP Lifemart Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
