Debt Collections Rep
About The Position
You will be able to work from your home location within the United States Seeking Talented Debt Collections Professionals to join an $18 Billion Company and Industry Leader offering the following: Position is 100% Remote!!! Competitive Salary ($18.50/hr.-$24.50/hr. Depending on Experience & Location. Pay differential offered for Bilingual English/Spanish. Shifts Available - Mon-Fri / 10am-7pm CST. Monthly Commission Bonus Program. Excellent Benefits and Potential for Advancement with a large stable Industry Leader! The Medical Debt Collections Representative will perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment. The collections specialist will utilize excellent communication and customer service skills to resolve patient accounts.
Requirements
- High School Diploma required
- 1 - 2 years' related experience.
- Transferable skills/experience would be beneficial to the position but is not required.
- Ability to multitask within multiple channels of technology.
- General computer skills with working knowledge of word processing, spreadsheet, and email applications.
- Detail oriented with good analytical and organizational skills.
- Good interpersonal skills with the ability to work cohesively within a team environment.
- Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
Responsibilities
- Assist patients in the resolution of outstanding payments from past due accounts.
- Identify problem accounts and escalate as appropriate.
- Update the patient record to identify actions taken on the account.
- Achieve monthly department collection goal.
- Maintain minimum production standards.
- Achieve quality assurance scores that meet department requirements.
- Work within company attendance guidelines.
- Provide excellent customer service during all interactions.
- Perform all responsibilities in compliance with company policies and procedures.
- Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
- Assist with various projects as assigned by direct supervisor.
- Additional responsibilities may include focus on one or more departments or locations.
- See applicable addendum for department or location specific functions.
Benefits
- Monthly Commission Bonus Program.
- Excellent Benefits and Potential for Advancement with a large stable Industry Leader!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
