Dean of Student Services
About The Position
Wiley University is seeking a dynamic, student-centered leader to serve as Dean of Student Services. This role is responsible for overseeing the delivery, coordination, and continuous improvement of student support services that directly impact student success, engagement, and retention. The Dean provides strategic oversight and operational leadership across key functional areas including residential life, student health services, and athletic support services (in collaboration with Directors of Instrumental Sports). This position ensures a cohesive, high-quality student experience aligned with Wiley University’s mission and commitment to developing leaders for social good.
Requirements
- Bachelor’s degree required (Master’s preferred in Higher Education, Student Affairs, or related field)
- 5+ years of progressive leadership experience in student services, student affairs, or related areas
- Demonstrated experience overseeing or working within: Residential life Student health/wellness Athletics or student engagement programs
- Strong leadership, communication, and organizational skills
Nice To Haves
- Experience in a higher education environment (HBCU experience strongly preferred)
- Proven ability to lead cross-functional teams
- Experience driving student retention and engagement initiatives
- Familiarity with student information systems and data-driven decision-making
- Student-Centered Leadership
- Strategic Thinking
- Cross-Functional Collaboration
- Emotional Intelligence & Conflict Resolution
- Operational Execution
- Cultural Competence & Inclusion
Responsibilities
- Provide leadership and partial oversight of: Residential Life / Residence Halls
- Student Health Services
- Directors of Instrumental Sports / Athletic Support Services
- Ensure alignment across departments to create a seamless and supportive student experience
- Supervise and support directors and managers within assigned functional areas
- Develop and implement strategies to improve student satisfaction, engagement, and retention
- Serve as a central point of coordination for student services across campus
- Promote a culture of care, accountability, and belonging within student-facing departments
- Establish and monitor service standards across all student service functions
- Use data (retention, conduct, housing occupancy, health utilization, etc.) to drive decisions
- Identify gaps in services and implement scalable solutions
- Work closely with: Academic Affairs Enrollment Management Athletics Campus Safety People & Culture (HR)
- Support cross-functional initiatives that enhance the overall student lifecycle
- Ensure compliance with university policies, health and safety regulations, and applicable laws
- Oversee student-related policies related to housing, wellness, and student conduct (in partnership with appropriate departments)
- Address escalated student concerns and critical incidents
- Contribute to university-wide strategic initiatives related to student success
- Support initiatives tied to enrollment growth, student retention, and campus culture
- Assist in budget planning and resource allocation for student services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
