Dean Dorton Careers - Manager of Accounts Receivable Services

Dean Dorton Allen Ford • Louisville, KY

256d

About The Position

At Dean Dorton, the Manager of Accounts Receivable Services plays a key leadership role in our Healthcare Solutions practice. This position is responsible for managing high-quality, outsourced revenue cycle services to medical practice clients, with a focus on accounts receivable performance. This role combines operational oversight, client relationship management, team leadership, and strategic business support. You will lead a team of billing professionals in both project based assignments and ongoing AR management, serve as the primary client contact, and ensure performance metrics are met or exceeded across engagements. A core component of this role includes identifying process improvements, supporting business growth, and ensuring client satisfaction.

Requirements

• 8-10 years of experience in medical billing and revenue cycle management, with a focus on A/R.
• Prior experience managing client relationships and leading service delivery teams.
• CPC (Certified Professional Coder) preferred.
• Bachelor's degree required or Demonstrated experience successfully leading a team and managing multiple client accounts.

Responsibilities

• Serve as the primary point of contact for clients regarding accounts receivable (A/R) management services.
• Build and maintain strong, trusted client relationships through consistent communication, accountability, and service excellence.
• Oversee end-to-end A/R processes, including claims follow-up, denial management, and collections performance.
• Monitor, interpret, and present A/R metrics and key performance indicators to clients and internal leadership.
• Identify revenue cycle trends, issues, and opportunities to improve collections and reduce days in A/R.
• Support business development by participating in client prospect meetings, conferences, and related networking opportunities.
• Lead onboarding of new A/R clients, ensuring seamless transition and alignment with service expectations.
• Collaborate with internal operations and billing teams to improve efficiency and client outcomes.
• Recommend, design, and implement standard operating procedures and performance improvement initiatives.
• Provide coaching, guidance, and leadership to team members to support development and performance.
• Work closely with credentialing and other service lines to ensure coordinated client service delivery.

Benefits

• PTO
• Health insurance - medical, vision, dental
• Paid family leave, medical leave, and maternity/paternity leave programs
• Retirement benefits - 401(K) match and best-in-class automatic profit sharing
• Telemedicine, mental health resources, and wellness program reimbursement
• Life insurance and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees