DEALERS

Caesars Entertainment•Waterloo, IA

About The Position

The team member in this position is responsible for providing superior service to both internal and external guests. Team members are expected to deliver the best experience while building genuine relationships with our guests. The dealer is also responsible for monitoring and controlling a table in the pit to assure the delivery of guest service according to Isle Casino Waterloo standards, while maintaining the integrity of the table games. This position is responsible for learning and communicating the various policies and procedures required of the Table Games department staff. JOB DUTIES AND RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all- inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine. Safe – Follow all safety policies and procedures. Friendly – Get to know our guests and build genuine relationships with them. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards. Use the “WE CARE” formula to deliver the best experience to our guests. Welcome – We treat strangers like friends and friends like family. Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations. Comfortable – We provide a safe, relaxing and inviting environment. Appreciated – We recognize the full value of our guests. Respected – We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity. Entertained – We strive to deliver a valuable, enjoyable and delightful experience. Adhere to department service standards of being accurate, attentive and empathetic. Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow team members. Assumes overall responsibility for the effective gaming service activities for a designated table. Mains a constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity. Controls and directs game in progress by dealing according to department procedures and maintaining game protection. Communicate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, Title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino. Assures high standards of guest service on assigned game. Utilizes and is receptive to on-the-job training for receiving adequate guidance, resources, and information for adequate job performance. Completes all company-required training within designated time frames. Performs other duties as assigned.

Responsibilities

Provide superior service to both internal and external guests.
Deliver the best experience while building genuine relationships with our guests.
Monitor and control a table in the pit to assure the delivery of guest service according to Isle Casino Waterloo standards, while maintaining the integrity of the table games.
Learn and communicate the various policies and procedures required of the Table Games department staff.
Keep all areas clean and pristine.
Follow all safety policies and procedures.
Get to know our guests and build genuine relationships with them.
Be interactive with all internal and external guests while maintaining professional standards.
Use the “WE CARE” formula to deliver the best experience to our guests.
Adhere to department service standards of being accurate, attentive and empathetic.
Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions.
Work effectively and courteously with fellow team members.
Assume overall responsibility for the effective gaming service activities for a designated table.
Maintain a constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity.
Control and direct game in progress by dealing according to department procedures and maintaining game protection.
Communicate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, Title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino.
Assure high standards of guest service on assigned game.
Utilize and be receptive to on-the-job training for receiving adequate guidance, resources, and information for adequate job performance.
Complete all company-required training within designated time frames.
Perform other duties as assigned.