Dealer Systems Integrations Lead

GM • Warren, MI

2d • Remote

About The Position

The Dealer Systems Integrations Lead will be responsible for becoming a subject matter expert (SME) in all programs and applications affecting the dealer service lane including Online Service Scheduling (OSS), Service Lane Tool (SLT), GM Rewards, Business Development Center (My BDC), and Dealer Management Systems (DMS). This role will support the Dealer Systems Provider (DSP) Integrations team in all aspects of these programs and applications including third-party vendor integration certification, as well as the wider initiatives for the Business Operations team and Digital Sales & Services organization in support of our customers, dealers, and field team. The candidate selected for this role will serve as the primary interface to the UAT Project Manager, coordinating efforts across the space to ensure testing is completed in accordance with project timelines, providing input into UAT criteria and business requirements, reviewing completed UAT work for compliance and quality, and will be the primary source of support for DSP Integrations Specialists, triaging issues or delays for expedited resolution, and escalating urgent matters to stakeholders and management as needed.

Requirements

• Bachelor’s degree in business, IT, or similar discipline, or comparable experience
• Project Management background and experience
• Experience in creating, reviewing, executing, and verifying software test cases to ensure applications are meeting the requirements outlined in the statement of work and integrations specification
• Strong MS-Excel skills (VLOOKUPs, Pivot tables, etc.)
• Must be familiar with GM dealership fixed operations and service lane processes
• Knowledge of and experience with the GM field organization preferred
• Strong critical thinking and problem-solving skills
• Ability to manage multiple projects concurrently and prioritize accordingly
• Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization, as well as dealers and field personnel

Nice To Haves

• Proficient in MS-Project, MS-Visio, MS-PowerPoint, MS-Power BI
• Bilingual (Fluent in Spanish and ideally Portuguese and/or French)
• Highly collaborative work style. Enjoys working in a fast-paced team environment
• Understanding of technical language and ability to troubleshoot Bandwidth on Demand, endpoints, web services, data transfers, etc.
• Demonstrated leadership and management skills. Ability to manage and work with external teams
• Strong organization skills to manage multiple tasks/projects simultaneously with minimal supervision
• Comfortable presenting in front of large audiences (internal leadership, field, dealers, etc.)
• Ability to stay organized and work efficiently in remote atmosphere, as well as in a collaborative environment
• Initiative-taker eager to expand knowledge set
• Analytics background a plus

Responsibilities

• Serve as a primary business point of contact for third-party vendors throughout their implementation of GM Service Solutions’ integrations during the development, testing, pilot, and release phases in the US, Canada, Mexico, Brazil, and Argentina
• Act as the primary liaison between the Digital Service Solutions operations team and the UAT support team assisting with creation of test cases, as well as assessing the level of quality, compliance, and completeness of UAT performed between the vendor and UAT team
• Communicate vendor timelines as needed to DSP integrations team members, leadership, stakeholders, UAT support team, and drive compliance with established timelines through meaningful, metrics-driven reporting
• Attend vendor demos to provide input and approval on behalf of the business for vendors to promote integrations to a production environment, as well as support in assessing pilot and deployment readiness
• Support a team of 3-5 DSP Integration Specialists in addressing internal or external vendor inquiries, system issues, and integration releases
• Regularly attend and provide support in vendor progress checks throughout development and pilot
• Routinely meet with UAT leadership to review UAT status, issues, quality, and determine any support needed
• Provide ongoing training and coaching to DSP integration specialists
• Support global expansion for third-party service lane integrations
• Become an SME on various applications (OSS, SAVI, My BDC, GM Rewards, etc.) affecting the Service Solutions line of business
• Carry out established processes and triage issues reported by the field and dealers to ensure a timely resolution
• Drive operational success metrics and goals for the Business Operations team in conjunction with the Service Insights team
• Work directly with Service Product Managers, User Acceptance Test (UAT) team, CCA Retail Channel, CCA Field Team, third-party vendors, contract partners, regional market leads, and GM dealers
• Collaborate with key stakeholders to identify and prioritize system enhancements
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
• Create and maintain effective reporting highlighting progress or risk in achieving Service Solutions OKRs
• Stay abreast of current business and industry trends relevant to service lane tools
• Work with third-party vendors to implement spec updates to support GM application updates
• Manage compliance with vendor contracts
• Assist with DSP spec development and help establish business requirements
• Work with the GM UAT team, Product Managers, Business Leads, third-party vendors, and dealers to validate integration functionality and timely deployment

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees