Dealer Success Specialist

Bullfrog Spas • Herriman, UT

19d • Remote

About The Position

Bullfrog Spas is seeking a driven and relationship-focused Dealer Success Specialist to join our Dealer Success Group. In this role, you'll support dealer and retail partners by helping them onboard, ramp up, and succeed in selling and supporting Bullfrog Spas. Acting as a primary point of contact for assigned accounts, you'll guide onboarding, promote program and tool adoption, and ensure each partner has what they need to grow.

This is not just a support role-it's a growth role. You'll also be expected to function like an inside sales partner: identifying and following up on sales opportunities, reengaging stalled deals, supporting promotional campaigns, and helping partners overcome friction in the sales process. Your goal is to drive dealer performance and keep Bullfrog Spas top of mind through timely outreach, strategic support, and solution-oriented service.

You'll work cross-functionally with Regional Sales Managers, Channel Marketing, Accounting, Fulfillment, and other internal teams to ensure each partner has a consistent and high-impact experience. This is an ideal role for someone who thrives in a collaborative environment, loves helping others win, and brings proactive energy to everything they do.

Requirements

• 2–4 years of experience in customer success, account management, inside sales, or retail/wholesale partner support.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in CRM and order management platforms (e.g., Salesforce, HubSpot, NetSuite).
• High comfort with digital platforms, remote communications, and online learning tools.
• Self-starter mindset with strong organizational and multitasking abilities.

Nice To Haves

• Familiarity with channel-based business models or independent retailers is a plus.

Responsibilities

• Partner Onboarding and Enablement: Guide new partners through a structured onboarding process, ensuring they achieve full readiness through training, systems setup, and resource alignment.
• Relationship Management: Lead account-level support and coordination to ensure dealer success, serving as their daily connection and trusted advisor.
• Sales Opportunity Follow-Up: In collaboration with the Regional Manager and Dealer Success group, proactively identify and pursue sales opportunities.
• Program and Tool Adoption: Educate partners on marketing programs, sales tools, promotions, and technology platforms to drive understanding, usage, and return on investment.
• Operational Support: Serve as the primary point of contact for incoming dealer and internal requests related to orders, shipping, account status, invoices, and issue resolution. Manage and respond to tickets, emails, and calls in a timely, professional manner. Investigate issues, gather relevant information, and collaborate with Fulfillment, Customer Service, and Accounting to resolve concerns effectively.
• Accounting will be a core part of your daily responsibilities, including reviewing and adjusting invoices and credit memos, assisting with payment processing and application, troubleshooting billing discrepancies, monitoring accounts receivable, and working closely with the accounting team to ensure dealer accounts are accurate and up to date.
• Proactive Outreach and Monitoring: Monitor partner engagement and performance using data-such as order activity, tool usage, and program participation-and respond with timely outreach or support.
• Opportunity Identification: Recognize performance gaps, friction points, or partner needs, and bring forward timely insights and recommendations to the Regional Sales Manager and Dealer Success team to collaboratively support dealer success.
• Collaboration and Documentation: Maintain clear, accurate records of partner health, communications, and performance metrics using CRM and reporting tools.

Benefits

• Benefits include a positive work environment, on-site fitness center, Medical, Dental, Voluntary Life Insurance, Flexible Spending Account, 401k, product discounts, and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed