Dealer Operations Specialist

American Credit Acceptance•Spartanburg, SC

17h•Onsite

About The Position

The Dealer Operations Specialist is accountable for resolving post-funding issues, collection of outstanding funds or titles, and supporting dealer partners through timely and effective problem resolution. The ideal candidate brings strong critical thinking abilities, a customer-focused mindset, and the capability to manage complex situations with professionalism. This position is essential to maintaining efficient dealer operations and fostering positive partner relationships.

Requirements

Preferred 1-3 years of experience in collections, accounts receivable, or customer-facing financial roles.
Strong business acumen
Proficient computer skills
Self-motivated
Ability to multitask
Strong written and verbal communication skills
Excellent organizational and time management skills to manage work volume
Strong negotiation and influencing skills

Responsibilities

Manage assigned dealer accounts and follow up on outstanding balances or titles.
Contact dealerships via phone and or email to request/collect payments and titles.
Clearly explain balances owed, payment methods, and timeline for repayment.
Track and document all dealer interactions via internal systems.
Support dealer-related processes such as cancellations, refunds, and reconciliation.
Partner with internal teams to resolve account discrepancies.
Escalate delinquent or unresponsive accounts to our sales team when needed.
Address dealer inquiries and redirect them to the appropriate teams when necessary.
Assess each situation to determine the best course of action.
Facilitate ACA-initiated or dealer-requested buybacks.
Collaborate with other agents within dealer operations as needed.