Dealer Services Team Lead

Foundation Finance Company, LLC • Rothschild, WI

6d • $25 - $27

About The Position

The Dealer Services Team Lead assists management with coordinating projects for the Dealer Services team and DS Connect International agents. This role handles escalated dealer calls and ensures pre and post funding issues are handled quickly and professionally.

Requirements

• Associate degree in business, finance, communication, marketing, or related field.
• 2 years of related experience OR 3 years’ related experience in marketing/sales.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Monitor and report to management on activities, including all calls and tasks, of Dealer Services team to help accomplish department and company goals.
• Coordinate and monitor the ongoing training, monthly scheduling, projects and duties of the DS Connect International agents.
• Assist with development and tracking of KPI’s for the DS Connect International agents with management’s direction.
• Coordinate department new hire training and existing employee training plans, execute training and manage ongoing training.
• Assist management with ongoing department changes and review processes and procedures to ensure continuous improvement.
• Collaborate with management and the Marketing team on promotional and advertising materials; field and schedule trade shows and event requests received.
• Assist leads and dealers by answering program questions, educating them on features and benefits, assisting them with the dealer application and training them on required dealer and customer application documentation.
• Foster and progress FFC’s relationships with large dealers and partnerships.
• Handle escalated dealer calls providing accurate information regarding verification issues, missing items, stipulations and/or document review issues on customer applications.
• Follow proper communication channels to convey accurate information to dealers and management regarding escalated situations.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree