Client Services Team Lead

Berkshire Hathaway Direct Insurance Company • Jenkins Township, PA

2h • $51,000

About The Position

biBerk Direct Service is seeking a dynamic, motivated, and technical minded Team Leader to help guide our Service Support Team (QA + Training)

Requirements

• Minimum associate degree and two years in a QA or Training role, or any tenured biBerk Team Member currently in good standing and who meets additional qualifications below
• Must have (or obtain within 90-days) an active property and casualty insurance license
• Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements
• Ability to communicate and present ideas effectively both orally and in writing
• Career driven and self-motivated

Responsibilities

• Oversee and manage a growing Team of Service Training & QA Specialists
• Aligns QA and training activities with the Company’s goals and objectives to ensure the achievement of efficiency targets and other KPI metrics
• Monitors and reports on the effectiveness of the Service Support Team
• Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements
• Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made

Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree