Dealer Services Project Manager

U.S. Bank • Cincinnati, OH

2d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Location expectations This role requires working from a U.S. Bank location three (3) or more days per week. Provides senior-level project leadership for complex, cross-functional initiatives supporting Dealer Services collateral and/or auto lending (including indirect lending) programs. Owns delivery from intake through implementation, aligning stakeholders across business, operations, compliance/risk, and technology to drive measurable outcomes, reduce execution risk, and improve speed-to-market for dealer and customer-facing changes. Leads large and/or highly complex initiatives with multiple workstreams; develops integrated project plans, resource alignment, dependency management, and governance to meet commitments. Drives end-to-end stakeholder alignment across Dealer Services, Product, Sales/Field, Operations, Technology, Compliance/Legal, Risk, and vendor/partner teams; escalates and resolves issues to keep delivery on track. Leads project initiation sessions and facilitates working forums; ensures clear scope, requirements, acceptance criteria, and decisioning throughout the lifecycle. Partners with content owners and control functions to deliver compliant collateral and communications; manages versioning, approvals, controlled distribution, and change impacts. Develops and maintains project artifacts (charters, RAID logs, status reporting, cutover/runbooks, readiness checklists) and provides executive-ready communications and recommendations. Coordinates implementation readiness (training, job aids, dealer enablement, operational procedures) and validates operational adoption post-launch; identifies opportunities to improve processes and reduce cycle time.

Requirements

• Bachelor's degree, or equivalent work experience
• Eight to ten years of experience in project management activities
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Nice To Haves

• Experience with Dealer Services collateral (dealer enablement materials, program guides, disclosures, job aids) and content governance/controls (versioning, approvals, controlled distribution)
• Auto lending knowledge, including indirect lending and dealer channel operations
• Experience delivering initiatives in a regulated environment with Compliance/Legal/Risk review and approval workflows
• Proficiency with JIRA/Confluence (or similar) and writing requirements (user stories, acceptance criteria)
• Hybrid Agile/Waterfall delivery experience; ability to lead across multiple workstreams and drive dependency management

Responsibilities

• Provides senior-level project leadership for complex, cross-functional initiatives supporting Dealer Services collateral and/or auto lending (including indirect lending) programs.
• Owns delivery from intake through implementation, aligning stakeholders across business, operations, compliance/risk, and technology to drive measurable outcomes, reduce execution risk, and improve speed-to-market for dealer and customer-facing changes.
• Leads large and/or highly complex initiatives with multiple workstreams; develops integrated project plans, resource alignment, dependency management, and governance to meet commitments.
• Drives end-to-end stakeholder alignment across Dealer Services, Product, Sales/Field, Operations, Technology, Compliance/Legal, Risk, and vendor/partner teams; escalates and resolves issues to keep delivery on track.
• Leads project initiation sessions and facilitates working forums; ensures clear scope, requirements, acceptance criteria, and decisioning throughout the lifecycle.
• Partners with content owners and control functions to deliver compliant collateral and communications; manages versioning, approvals, controlled distribution, and change impacts.
• Develops and maintains project artifacts (charters, RAID logs, status reporting, cutover/runbooks, readiness checklists) and provides executive-ready communications and recommendations.
• Coordinates implementation readiness (training, job aids, dealer enablement, operational procedures) and validates operational adoption post-launch; identifies opportunities to improve processes and reduce cycle time.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees