Dealer Services Concierge Agent

U.S. Bank • Tempe, AZ

1d • $26 - $34 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Sales Support Specialist assists the sales team by preparing and processing customer accounts, gathering and reviewing sales information, collaborating with other employees and listening to customers’ needs. The Sales Support Specialist addresses customer inquiries with a positive attitude. Assist customers with their car buying quest. Partnering with dealerships to connect clients with dealerships to meet their needs. Assist customers with the auto lending process.

Requirements

• High school diploma or equivalent
• Typically six or more years of clerical experience

Nice To Haves

• Thorough knowledge of assigned business function
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Effective interpersonal, verbal and written communication skills
• Sales experience with proven results
• Strong organizational skills with a high level of accuracy
• Experience in meeting sales goals
• Call center experience with sales or banking sales preferred

Responsibilities

• preparing and processing customer accounts
• gathering and reviewing sales information
• collaborating with other employees
• listening to customers’ needs
• addressing customer inquiries with a positive attitude
• assisting customers with their car buying quest
• partnering with dealerships to connect clients with dealerships to meet their needs
• assisting customers with the auto lending process

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees