Dealer Services Collections Representative
About The Position
Responsible for monitoring loan accounts, collecting payments on past due bills, monitoring insurance total loss claims, and other customer services requests as needed. Essential Responsibilities: Monitor daily past due account reports/queues Collect payments on past due bills Work with insurance companies on new/existing Total Loss claims Locate customers using credit bureau and/or loan file information Skip Tracing Ensure all customer information is correct Update customer information upon request Handle customer services related questions Follow federal and state laws dealing with debt collection Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA) Other duties as assigned.
Requirements
- Excellent organization skills
- Excellent communication skills and the ability to interact professionally
- Skilled in negotiation
- Problem solving skills
Nice To Haves
- Previous Collections Experience in the automobile/banking industry
Responsibilities
- Monitor daily past due account reports/queues
- Collect payments on past due bills
- Work with insurance companies on new/existing Total Loss claims
- Locate customers using credit bureau and/or loan file information
- Skip Tracing
- Ensure all customer information is correct
- Update customer information upon request
- Handle customer services related questions
- Follow federal and state laws dealing with debt collection
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
