Dealer Service Representative

Safilo USA•Portland, OR

18d•Hybrid

About The Position

A successful Dealer Service Representative is an extension of and partner to our outside sales force and sales management in addition to our internal Smith departments (Distribution, Operations, Marketing, and Accounts Receivable). Has accountability for the entire order process, receiving POs, accurately submitting POs, handling disputes, creating returns, and partnering with our sales force and wholesale accounts. Provides a consistent standard of exceptional service with the expectation they will be helping to promote our brand image. Anticipating needs, trouble shooting, problem solving quickly and efficiently, and proposing solutions to improve existing processes/procedures are expected on a regular basis.

Requirements

Ability to work positively and effectively in a team environment.
Excellent verbal/written communication skills
Strong problem-solving capabilities, including a “can-do” attitude, curiosity, and the ability to think strategically, tactically, and analytically.
Proficiency in Microsoft Office; Word, Excel, and Outlook.
3-years minimum experience with a consumer-related job.
Outdoor industry related experience and/or interests

Responsibilities

Respond quickly, professionally, politely, and thoroughly to all telephone inquiries from wholesale accounts (dealers), consumers, reps, and internal colleagues.
Receive and process orders from dealers and sales reps quickly and accurately.
Impart information to wholesale accounts, sales reps, and coworkers in a positive manner consistent with company policies.
Give special attention to key accounts, critical orders, and high-visibility projects through advance planning and careful communication with MFG and all pertinent parties.
Learn, practice, and share the correct policies and most cost-efficient methods beneficial for Smith and for our wholesale accounts when providing routine services such as return authorizations, credit memos, etc.
Responsible discerning correct steps, raise questions if anomalies are discovered, and continue the ongoing dialogue internally to ensure correct procedures are followed and/or updated.
Work with A/R to solve problems with invoices, shipping disputes, RA’s, credit memos, etc.
Handle no-charge (promo) orders from Smith marketing, sales reps, samples, etc. with the same speed and accuracy as external wholesale account orders.
Develop effective, personable relationships with regional sales reps and sales management, understanding and focusing on key accounts, providing support and alignment that will result in increased sales and brand loyalty.
Provide support and assistance with meetings, trade shows, clinics, regional events, and other Smith brand experiences when scheduled.
Performs additional duties as needed and directed by the DS Supervisor.